Store Policies

Shipping Policy [ Please read before shopping (°ロ°) ! ]

Estimated delivery times after an order has been shipped:

♡ Canada: 3-5 business days

♡ USA: 5-20 business days

♡ International: 1-3 months

Delays in package deliveries may occur due to COVID-19

Types of shipping offered:

♡ Tracked shipping (recommended)

♡ Small packet (untracked, faster than lettermail)

♡ Lettermail shipping (untracked, slowest option)

Untracked shipping information:

♡ Orders placed with untracked shipping WILL NOT be replaced or refunded if lost

♡ These orders cannot be tracked; status of delivery is unknown until delivered

♡ This shipping option is cheaper, and is not recommended for larger orders

♡ Zero Bae is not liable for any untracked orders after they are dropped off at Canada Post

Tracked shipping information:

♡ Zero Bae will send out replacements for orders placed with tracked shipping if the order is lost (stuck in delivery for 2+ months, or if the order becomes untrackable)

♡ Highly recommended for larger orders

If an order gets returned to us due to an incorrect shipping address, we can either:

♡ Send out the order again with another shipping charge

♡ Refund the order amount minus shipping fees

Shipping days:

♡ Orders are shipped out on Mondays and Thursdays

 

Refund Policy

Returns are not accepted, all sales are final. Exceptions for refunds will be made only on items with manufacturing defects.


Zero Bae is not responsible for any import taxes or custom fees that may incur. It is the buyer's responsibility to pay for them. Purchasing from Zero Bae means that you accept and acknowledge this. Thank you for your patience and understanding! (♡°▽°♡)

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